About Us
Customer Service

Christie Black
Customer Service Representative Supervisor

Region: MI, IN, OH

Christie brings a dynamic, customer-first mindset to every interaction. With a strong belief that exceptional service starts with clear and consistent communication, she partners closely with clients to ensure accuracy, responsiveness, and a positive experience from start to finish. She is known for her upbeat energy and creative approach.

Ann Williams
Customer Service Representative

Region: CA, AR, NM, TX, Mexico

With several years of experience supporting customers at Wieland Small Tube Products, Ann is known for her steady professionalism and strong relationship-building skills.

Ann is committed to delivering accurate, timely support and takes pride in fostering long-term partnerships with clients. Her approachable style, attention to detail, and deep product knowledge make her a trusted resource for our customers.

Nickie Baker
Customer Service Representative

Region: CT, MA, ME, NH, NJ, NY, RI, VT

A long-standing member of the Wieland Small Tube Products team, Nickie  is driven, efficient, and dedicated to doing the right thing. She brings energy and focus to every customer interaction. With a strong belief in clear communication and mutual respect, she ensures clients receive timely updates on pricing, lead times, and order status, delivering reliable service with no surprises.

Emily Balon
Customer Service Representative

Region: DE, KY, MD, PA, WV, Canada

With more than 10 years of customer service experience, Emily Balon brings a solutions-focused approach and deep industry knowledge to every interaction. She works closely with process engineering to align customer goals with production capabilities, ensuring each request is met with accuracy and efficiency. Emily thrives on solving problems, navigating complex projects, and building lasting relationships through clear communication and a genuine commitment to customer success.

Kimberly Kurtz
Customer Service Representative

Region: TBD

With a background in structural and mechanical engineering project management, Kimberly brings technical precision and a problem-solving mindset to every customer interaction. Her attention to detail and deep understanding of product specifications make her a reliable resource for both straightforward and complex inquiries.

Kendra Napolitana
Customer Service Representative

Region: TBD

With 25 years of experience dedicated to customer service, Kendra Napolitana brings a strong sense of ownership and problem-solving to every customer interaction. She takes pride in anticipating needs, managing details, and serving as a reliable point of contact. From her first interview, Kendra knew Wieland was the right fi;, impressed by both the team and the operation, and aligned with her passion for being on the front line of customer communication.